Customer service professional with over 13 years of experience, including team management, sales, and inquiry support. Demonstrates strong leadership and communication skills.
Delivered customer support and inquiries resolution across multiple roles and industries.
Supervised and led teams of various sizes, overseeing daily operations and team performance.
Assisted customers and managed sales processes for mobile services and other products.
Addressed customer inquiries and issues, ensuring effective and timely resolutions.
Effective communicator in customer interactions, team coordination, and leadership roles.
TTEC
Worked as a Customer Service Representative for TTEC, a vendor for Covered California.
Concentrix Nicaragua
Managed a team of more than a hundred peers., Worked as a Customer Service Representative for more than 10 years.
SITEL
Assisted customers with inquiries regarding Money Transfers., Part of the Fraud Prevention Team.
Stream Global Services
Worked as a Sales Representative for a major mobile services company.
PANAMCO
Managed a team of more than 20 people., In charge of Pre-sales and assisting customers with daily inquiries regarding sales.
Business Administration
Computer Technician
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