Experienced BPO industry specialist with over 10 years in customer support, supervision, training, and quality assurance, seeking stability and growth.
Has over a decade of experience working in call centers, handling diverse customer needs.
Supervised staff in multiple roles, providing guidance and support to improve team performance.
Conducted training sessions to improve service quality and promote professional growth among agents.
Monitored and evaluated call quality to ensure compliance and enhance customer satisfaction.
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Interested in technical support roles, with foundational knowledge of Tier 1 and Tier 2 support functions.
