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Higinio

Customer Service Professional with 10+ years in BPO industry

Video resume

Customer Service Representative
I have been working in call centers via remote and on site have over 10 years experience on multiple staff positions like Floor Support, SME, Quality Analyst, Trainer and Supervisor. I always break the ice and have a friendly approach with agents and alot of knowledge that I would be more than glad to share and grow with the company. Looking for a stable income, grear work environment and open door policy. Always open for feedback and work my way up the ladder to achive new goals even thought I understand everyone starts from ground zero.

Contacto

García, Nuevo León, México
Abierto a remoto
Disponible en CazVid
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Competencias

Customer ServiceExpert

Has over a decade of experience working in call centers, handling diverse customer needs.

Team SupervisionIntermediate

Supervised staff in multiple roles, providing guidance and support to improve team performance.

Training & DevelopmentIntermediate

Conducted training sessions to improve service quality and promote professional growth among agents.

Quality AnalysisIntermediate

Monitored and evaluated call quality to ensure compliance and enhance customer satisfaction.

Technical SupportBeginner

Interested in technical support roles, with foundational knowledge of Tier 1 and Tier 2 support functions.

Resumen

Experienced BPO industry specialist with over 10 years in customer support, supervision, training, and quality assurance, seeking stability and growth.

Logros Clave

  • Gained extensive experience across multiple staff roles including Floor Support, SME, Quality Analyst, Trainer, and Supervisor.
  • Developed strong interpersonal skills with a friendly approach to team engagement and customer interaction.
  • Demonstrated continuous growth and motivation to advance within the customer service field.

Habilidades

Customer ServiceTeam SupervisionTraining & DevelopmentQuality AnalysisTechnical Support
Publicado en CazVid - 17 may 2026
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