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Customer Service Specialist with 6+ years in client support and process management
Contacto
Competencias
Delivered high-quality service by resolving client issues efficiently across multiple roles.
Supervised and trained team members, managed conflict resolution, and covered supervisory functions.
Controlled inventory, reconciled stock, and supervised logistics to ensure operational accuracy.
Provided technical assistance for applications, utilized Salesforce and Power BI for data analysis.
Handled process compliance, order fulfillment, and logistics coordination in warehouse settings.
Educacion
Idiomas
Resumen
Detail-oriented professional with over 6 years' experience in customer service, technical support, and warehouse operations. Proven ability to manage teams, resolve complex issues, and streamline processes to enhance customer satisfaction and operational efficiency.
Logros Clave
- Led customer support at major corporations, resolving complex billing and technical issues.
- Managed warehouse operations, overseeing inventory control and order fulfillment processes.
- Provided training and support to new team members and temporarily covered supervisory roles.
Experiencia
Senior Customer Service Representative
Provide information on auto and home insurance policies; process payments and send documentation., Resolve billing issues and provide technical support for applications and the company web platform., Train, support, and provide feedback to new team members as needed., Cover supervisory functions...
Senior Customer Service Representative
Tracked and investigated shipments across the U.S. and Canada; opened and resolved investigation cases., Handled and resolved escalated cases requiring supervisor-level intervention., Covered supervisor role managing up to 20 agents simultaneously., Results-driven approach with focus on customer...
Commercial Warehouse Manager
Managed a team of 5 warehouse staff: task assignment, performance evaluation, and personnel development., Controlled and rotated inventory; reconciled, reviewed, and entered merchandise into the system., Supervised order fulfillment, invoice verification, and logistics coordination for deliveries.,...
Warehouse Assistant
Reviewed, counted, placed, and rotated merchandise in accordance with established procedures., Prepared, packed, and dispatched orders; handled loading and unloading of merchandise., Performed and reconciled periodic inventory counts.