Dedicated support professional with over a decade of experience in customer service, collections, and administrative roles, adept at streamlining processes and delivering exceptional client solutions in bilingual environments.
Extensive experience in providing high-quality customer support, resolving issues efficiently and maintaining client satisfaction.
Proficient in handling inbound and outbound calls in both English and Spanish, ensuring clear and effective communication.
Skilled in managing tickets, work orders, and case follow-ups to streamline operations and improve service delivery.
Fluent in English and Spanish, facilitating seamless communication in diverse professional environments.
Soluciones Creativas (DHL)
Attending inbound calls regarding Track and Trace packages, Advice customers for customs documentation required., Open and dispatch tickets or traces to the department in charge of it., Update customers inquiries in the system about their deliveries such as : address change, contact info, date and time of delivery.
Supplying Total Talent. (STT)
Attending inbound calls regarding to open or create new Work Orders, Follow ups., Case ID, Work Orders, Parts Orders., Attending inbound calls regarding to Order Parts, Part Orders, status of the Parts, Back Order Status., Providing Tracking Number information, Contact with Fedex, UPS, US Postal Service.
Encore Capital Group
Attending outbound calls regarding to customer service, collections for credit cards, consulting, financial support, and support program for credit cards (Searching for financial solutions)., Attending inbound calls regarding to fraud assistance on Credit Cards, activating or deactivating credit cards according to the policies and procedures of the company, case by case., Payment Arrangements, Payment Plans, Method of Payments.
English’s Education
Microsoft Office
High School Bachelor
English Now
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Experienced in managing employee benefits, relocations, and leasing processes, ensuring smooth administrative workflows.
Supplying Total Talent. (STT)
Attending outbound calls regarding to customer service, collections for credit cards, consulting, financial support, and support program for credit cards (Searching for financial solutions)., Attending inbound calls regarding to fraud assistance on Credit Cards, activating or deactivating credit cards according to the policies and procedures of the company, case by case., Payment Arrangements, Payment Plans, Method of Payments.
IBM Business Transformation Center S.R.L.
Administration and application of the authorized benefit to the employees of Procter and Gamble and Relocation Process. Assisting by Phone and e-mail., Handling and renewals for leasing process.
