Hugo

Experiencia demostrada en Sales Specialist.

Experiencia demostrada en Sales Agent.

Experiencia demostrada en Customer Service Consultant.

Experiencia demostrada en Customer Service Agent.

Sales specialist to increase revenue for the ROYAL CARIBBEAN GROUP for AUS and NZ Market, Delivered a top level service for new guests, Provided solutions and arranged reservations based on guests needs and budget

Overcome objections and deliver a great point of view for the possible customer, DirectTV + HSI (High Speed Internet) + Home phone service specialist, Created appointments for installations

Customer Service Consultant for CitiBank Mortgage account, Reviewed homeowners mortgage loan payments and tax increases with the county as well for escrow at the end of the year, Reviewed 1099 Forms, Delivered great customer satisfaction with one-time call resolution

I was in charge of reviewing the income, transactions, balance and refunds for the merchants' accounts, Provided tech support with the POS devices and the POS App