hyarlley - Executive Assistant Remote Dynamic Small Business Support

Experiencia demostrada en Microsoft 365.

Experiencia demostrada en Google Workspace.

Experiencia demostrada en Excel.

Experiencia demostrada en SAP PM.

Experiencia demostrada en CRM Platforms.

Provided administrative and operational support to different corporate areas, helping keep daily workflows organized and on schedule.. Managed documentation, contracts, reports, confidential records, and internal requests with accuracy and attention to detail.. Coordinated communications between teams and followed up on activities to support timely completion of processes.. Supported structured administrative workflows using SAP PM and document-control processes.. Managed multiple priorities while maintaining organization, confidentiality, and consistent follow-up.

Handled approximately 50–90 customer interactions per day through phone, WhatsApp, email, chat, and in-person channels.. Maintained and updated customer records and CRM information, ensuring accurate and organized data.. Scheduled, confirmed, and rescheduled appointments while following up on customer requests and needs.. Resolved routine issues and escalated complex cases to the appropriate teams.. Prepared and managed administrative requests, documentation, and reports in a fast-paced environment.. Used Excel, SAP, Microsoft Teams, and digital platforms to support daily operations.

Manage projects, documentation, client requests, and digital workflows for multiple clients simultaneously.. Organize information, records, and tasks while tracking deadlines, requirements, and next steps.. Coordinate communication with clients and collaborators and maintain follow-up across active activities.. Use AI tools for research, documentation, repetitive-task automation, and process optimization.. Work independently across multiple remote projects while maintaining clear communication, organization, and attention to detail.

Support multiple remote client projects involving operations, documentation, requests, workflows, and task coordination.. Communicate directly with clients to understand requirements, clarify priorities, provide updates, and ensure follow-up on outstanding items.. Organize project information, files, tasks, deadlines, and communications across multiple concurrent projects.. Maintain structured documentation and project guidelines to improve consistency and organization.. Research information, compile findings, and support clients with business and operational tasks.. Use CRM and digital platforms to organize information, track activities, and maintain accurate records.. Coordinate multiple priorities independently while maintaining attention to detail and meeting agreed deadlines.. Use ChatGPT, Claude, Gemini, and Perplexity to improve research, documentation, repetitive tasks, and workflow efficiency.. Adapt quickly to different client requirements, tools, processes, and working environments.