Ikram - Administrative and Customer Service Professional with International Experience

Experienced in providing exceptional customer support in banking and travel sectors, ensuring client needs are met effectively.

Proficient in English, Spanish, and Catalan for written and verbal translation, facilitating clear cross-cultural interactions.

Skilled in managing administrative tasks, documentation, and operational procedures within banking and travel environments.

Strong ability to manage sensitive situations and coordinate with diverse teams and clients to ensure seamless operations.

Provided customer service in fast-paced banking operations. Assisted clients with daily banking issues and account-related inquiries. Handled cash transactions and administrative banking procedures. Supported digitalization efforts by guiding clients through digital tools. Managed appointment scheduling for quick operations and advisors

Reviewed passenger documentation prior to boarding. Identified and managed special situations (e.g., unaccompanied minors, passengers with disabilities). Coordinated with onboard staff to ensure safe and efficient passenger transit. Provided information and assistance regarding boarding and disembarkation. Verified boarding passes and passenger identification. Conducted safety-related inquiries regarding luggage and prohibited items. Reported irregular situations to appropriate authorities. Performed all duties in accordance with operational guidelines

Managed communication with candidates interested in international internships. Conducted calls and video interviews to assess candidates’ profiles and goals. Matched candidates with relevant national and international opportunities. Provided guidance throughout the application process. Advised on documentation and career development decisions