Ileana

Risk Fraud Investigator

Investigate and detect potential illegal activities in accordance with U.S. laws and regulations., Address customer inquiries via phone, email, and live chat, ensuring timely and professional support.

Executive / Virtual assistant

Liaised between internal teams and executive-level clients, ensuring timely and professional communication with clients, providers, and vendors., Managed complex executive calendars, optimizing schedules to prioritize critical tasks and maximize productivity., Coordinated high-level meetings, events, and travel logistics with exceptional attention to detail., Prepared executive-ready materials, including meeting agendas, reports, and presentations, ahead of deadlines., Organized and prioritized large volumes of incoming emails to support streamlined communication and task management.

Sales & Retention Agent

Financial Advisor

Customer Care Agent