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Iliana
HR Manager at Bell Dental Care
Video resume
Contacto
Competencias
Expertise in managing end-to-end recruitment, onboarding, and training processes for diverse departments.
Strong ability to handle client interactions, resolve issues, and maintain high customer satisfaction.
Proficient in reviewing bills, verifying insurance claims, and ensuring accurate medical billing procedures.
Fluent in English and Spanish, facilitating effective communication across diverse teams and clients.
Educacion
Idiomas
Resumen
Dedicated HR Manager and Recruiter with extensive experience in healthcare and customer service sectors, adept at recruitment, onboarding, and billing processes. Bilingual in English and Spanish, committed to optimizing operational efficiency and team performance.
Logros Clave
- Led recruitment and onboarding processes for call center and billing departments, improving hiring efficiency.
- Streamlined training programs for new employees, enhancing onboarding experience.
- Sourced healthcare professionals from Mexico, expanding talent pool for patient care support.
- Reviewed and managed billing records, ensuring accuracy and timely insurance claims processing.
Experiencia
HR Manager and Recruiter
Manage recruitment processes for call center and billing department positions.. Review candidate documentation and coordinate onboarding and training processes.. Provide guidance to new employees regarding company procedures and job responsibilities.. Monitor employee time records and collaborate with payroll to ensure accurate payments.. Track appointment metrics and analyze monthly and yearly performance for medical staff.
Recruiter
Sourced and recruited healthcare professionals from Mexico to support patient care programs.. Screened resumes and evaluated candidates based on job requirements.. Coordinated candidate communication and provided training related to job responsibilities.
Billing Collector - Customer Service Representative
Reviewed delinquent medical bills and updated billing records.. Contacted insurance companies to verify payment status and claim processing.. Maintained detailed notes and documentation on insurance claims and billing procedures.
Customer Service and Insurance Biller Representative
Processed medical billing claims for Medicare, Medicaid, and commercial insurance providers.. Submitted billing documentation through internal systems for payment processing.. Ensured accurate recordkeeping and compliance with healthcare billing procedures.
Habilidades
Transcripcion del Video
Transcripcion del Video 1
Hi, before when I was working, I used many times Excel sheets. I used Google Drive with sheets for Google Drive. I also used Canva. I used to create lists all the time. I used to prioritize what was important for that moment, then like the urgent things. After that, I did the important things and then the normal things. That's what I did.
Transcripcion del Video 2
Actividades de apoyo son esenciales para que un equipo de trabajo funcione. Es como un engranaje. si tú haces una cosa mal, eso afecta al otro equipo. Si tú recibes una persona, por ejemplo, en mi caso, si yo recibo una persona que no está acorde con los requerimientos de la vacante, eso afecta al equipo donde él va a trabajar, se pierde tiempo en entrenamiento y eso es delicado. Entonces hay que asegurarse que todo concuerde para que no se pierda tiempo y dinero, porque todo eso también influye en el dinero.
Transcripcion del Video 3
La verificación de información es esencial en la reclutación de personal porque hay que verificar que esta persona sea real, que esta persona lo que está diciendo en su hoja de vida sea verdadero, entonces hay que verificar datos, hay que verificar referencias personales, hay que verificar cédula, hay que verificar tantas cosas. Sí, eso eso lo hice y y y fue exitoso la mayoría de las veces. Solamente una vez nos salió una cédula falsa. De resto, todo fue exitoso.
Reclutador
Buenos días. En mi trabajo anterior tuve que agendar citas todo el tiempo porque yo reclutaba personal y tenía que agendarles citas para las entrevistas a cada momento. um ponía los anuncios en LinkedIn y luego um ponía el um recibía las hojas de vida, los llamaba y agendaba las citas. Um el 80%. puedo decir que eran exitosas. El personal se contrataba. Yo hacía todo el proceso, luego hacía todo el proceso de la contratación y sí, era era muy exitosa.
Transcripcion del Video 5
One of my memories is when I started working, I didn't have the Microsoft Office package, and I had to buy it, install it in my computer because it was essential to work with it. And yes, I had to use a lot of Excel sheets, a lot of Word. I had to work with Google because the company asked to have a Google or a Gmail account, and we used to put, like, install inside our software that it was entries, the sheets from Google with the schedules for the computer schedules. So we used that a lot. So I'm familiar with the softwares. Yes, I am.
Transcripcion del Video 6
because remembering when I had to do the hiring process, for example, I had many complaints about salary because the salary wasn't that great at the moment. We only paid $4 per hour, and many employees wanted $5, $6, or $7, so I had to go to management and deal with management, let them know this candidate was a great asset for the company, but he wasn't expecting a $4 payment. He wanted $5 or $6, so I had to do a lot of talking, and after that, make sure that the manager was happy with what we were going to hire, and yeah, I did that, and many times, the outcome was very positive.
Team Leader
prioritizing work is essential to handle many tasks because in my prior job I did that. I had to handle a lot of teams as a team leader. I had to do a lot of lists, share a lot of information through emails to these team leaders. I had to do some part of the payroll. I have to observe computers at the same time, make sure that everybody was working remotely, that everybody was connected. So yeah, I did that and I did a lot of things in my prior job. So yeah, it is essential, it is important.