Experienced professional specializing in customer service, technical support, and team leadership within the Telecom and IT sectors.
Experience in providing high-quality customer service and technical assistance.
Provided technical support for postage meters, web support, and telecom systems.
Managed and coordinated activities of a 20-member support team.
Involved in infrastructure design and management at NTT Data Services.
Applied technical skills to support customers and manage systems.
Alorica (Pitney Bowes)
Provided Customer Service and Technical Support for Postage meters and web Support dedicated to Pitney Bowes, Managed a 20 members team.
NTT Data Services
Infrastructure Design & Management
Prodapt Panama
Provide technical assistance to Internet and Telecommunications customers, Dedicated assistance to field technicians through chat/voice channels.
Science Bachelor
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