Demonstrated experience with MS Office Proficiency.
Demonstrated experience with Analytical Thinking.
Demonstrated experience with Reporting & Presentation.
Demonstrated experience with Interpersonal Skills.
BODYWORKS LIMITED
Oversee daily business operations across all departments (sales, marketing, production), Develop and implement growth strategies tailored to the niche market, Identify opportunities for collaborations, partnerships, or pop-up events, Manage sales online and in-store, Build and maintain relationships with boutique retailers, concept stores, and stockists, Oversee digital marketing, Coordinate product photography, storytelling, and PR initiatives, Gather and analyze customer feedback for product refinement, Oversee customer service experience and handle client relationship, Manage budgets, cash flow, and basic accounting, Set pricing strategies and monitor profit margins, Apply for grants, loans, or funding opportunities when available, Maintain accurate product documentation and safety data sheets
THE COORPORATORS INSURANCE
Managed a caseload of auto-claims from initial report to final resolution, ensuring compliance with company policies and industry regulations., Conducted thorough investigations, including interviews with involved parties, review of police reports, and analysis of damages to determine liability and coverage., Leveraged negotiation skills to achieve fair and equitable settlements with policyholders, third parties, and legal representatives., Proficiently utilized claims management software, Educated policyholders on claims process, coverage details, and available options, ensuring clear understanding and high satisfaction., Collaborated effectively with body shops, rental car agencies, Maintained detailed and accurate claim documentation, adhering to established timelines and legal requirements., Demonstrated exceptional problem-solving abilities to resolve complex claim disputes and customer concerns., Developed strong rapport with claimants, providing empathetic support and maintaining a professional demeanor during sensitive situations., Successfully met and exceeded key performance indicators (KPIs) such as cycle time, accuracy, and customer satisfaction scores., Contributed to a positive team environment, sharing best practices and assisting colleagues as needed., Stayed current with evolving insurance laws, regulations, and industry trends to ensure compliance and effective claim handling., Provided comprehensive claim explanations to policyholders, ensuring transparency and managing expectations effectively., Handled subrogation efforts, recovering funds from at-fault parties and minimizing company losses., Maintained a high degree of confidentiality and discretion when handling sensitive personal and financial information.
Bachelor Degree (B. Sc)
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Demonstrated experience with Excellent Communication.
Zenith Bank Plc
Dealing with customer enquiries by telephone, email, letter or face to face., Going above and beyond to providing solutions to customers on complaints and ensuring a satisfactory conclusion., Implementing customer service procedures, policies and standards for the bank., Client focus services, opening and managing accounts on Clients behalf., Meeting with company management to discuss possible improvements to Customer Service and provide information on customer’s reception of new products roll-out., Collecting and analyzing data to monitor the level of customer service., Completing various administrative tasks, updating, keeping and maintaining records., Logged enquiries and resolutions on a database., Ensuring high compliance with industry regulation standards., Offered customers alternatives educating them about bank products., Demonstrated a high level of discretion when dealing with sensitive and confidential matters., Handling client queries of day-to-day nature via telephone, fax, post or e-mail. Assist in resolving client problems within the team., Opening/closing and maintaining accounts in accordance with the established procedures and applying regulatory requirement such as KYC, Money Laundering Prevention at all times.
