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Indira
Remote Tech Support Agent with 2 years in Customer Care
Video resume
Contacto
Competencias
Provided technical assistance remotely, troubleshooting issues efficiently.
Handled customer inquiries and ensured positive outcomes over 8 years.
Applied data analytics knowledge to inform decision-making processes.
Utilized assertive communication and social skills to foster team collaboration and client satisfaction.
Educacion
Resumen
Dedicated professional with 2 years of technical support experience and 8 years of customer care expertise, complemented by business management and data analytics knowledge.
Logros Clave
- Gained 2 years of technical support experience.
- Accumulated 8 years of customer care expertise.
- Developed business management and data analysis skills.
Experiencia
COLLECTIONS SPECIALIST
Collaborated with legal staff and couriers to streamline processes and ensure timely document delivery., Conducted outbound calls to clients to coordinate and confirm delivery of legal documents.
CUSTOMER SUPPORT SPECIALIST
Provided technical support to customers, troubleshooting issues, and ensuring timely resolution to enhance customer satisfaction., Guided new clients through onboarding processes, ensuring a smooth setup and understanding of products/services., Maintained detailed records of customer interactions, technical issues, and service requests in the CRM system.
FRONT DESK AND MARKETING ASSISTANT
Greeted and assisted clients at the front desk, ensuring a professional and welcoming experience., Handled administrative tasks such as scheduling, correspondence, and office organization to support daily operations., Supported the development and execution of marketing programs.