Indira - Remote Tech Support Agent with 2 years in Customer Care

Provided technical assistance remotely, troubleshooting issues efficiently.

Handled customer inquiries and ensured positive outcomes over 8 years.

Applied data analytics knowledge to inform decision-making processes.

Utilized assertive communication and social skills to foster team collaboration and client satisfaction.

Collaborated with legal staff and couriers to streamline processes and ensure timely document delivery., Conducted outbound calls to clients to coordinate and confirm delivery of legal documents.

Provided technical support to customers, troubleshooting issues, and ensuring timely resolution to enhance customer satisfaction., Guided new clients through onboarding processes, ensuring a smooth setup and understanding of products/services., Maintained detailed records of customer interactions, technical issues, and service requests in the CRM system.

Greeted and assisted clients at the front desk, ensuring a professional and welcoming experience., Handled administrative tasks such as scheduling, correspondence, and office organization to support daily operations., Supported the development and execution of marketing programs.