Motivated hospitality professional with experience in front desk operations, reservations management, and guest relations. Adept at resolving issues, utilizing reservation systems, and delivering exceptional customer service to enhance guest satisfaction.
Expert in providing exceptional guest experiences through effective communication and problem resolution.
Proficient in managing reservations using Semper and other booking tools to maximize efficiency.
Skilled in handling guest inquiries, complaints, and providing professional service.
Experienced in using Microsoft Office Suite for documentation, reporting, and reservation management.
Capable of managing financial transactions accurately and securely.
NDALO HOTEL & CONFERENCING
Managed front desk operations, including seamless guest check-in and check-outs, ensuring a positive guest experience.. Processed high-volume reservations for individual guests and large groups including significant cash and card payments.. Proactively managed overbooking situations, offering alternative solutions and maintaining customer satisfaction.. Coordinated conference logistics, including room setup, catering and audio-visual requirements, often under tight deadlines.
N6 IN TOURISM MANAGEMENT
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