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Irazú
Bilingual Administrative & Customer Service Professional with 6+ years of diverse experience
Contacto
Competencias
Effective in English and Spanish for professional communication in healthcare, legal, and customer service contexts.
Delivered support via multiple platforms including Zendesk, ensuring customer satisfaction across industries.
Handled scheduling, file organization, and administrative tasks in medical, retail, and research settings.
Skilled in Microsoft Office Suite and CRM tools to support various operational requirements.
Supervised sales and managed inventory in high-volume retail environments.
Idiomas
Resumen
Experienced professional skilled in bilingual communication, customer support, and administrative tasks across healthcare, legal, retail, and research sectors. Adept at managing complex workflows and supporting diverse teams through effective communication and technical skills.
Logros Clave
- Facilitated seamless communication between medical professionals and Spanish-speaking patients as a Medical Interpreter.
- Supported immigration law firm operations by managing scheduling, case tracking, and document organization as a Virtual Legal Assistant.
- Provided high-quality customer support for a fashion retailer, handling cases with Zendesk, Google Cloud, and CRM tools.
Experiencia
Medical Interpreter (English – Spanish)
Facilitated real-time communication between medical professionals and Spanish-speaking patients.
Virtual Legal Assistant
Provided administrative and client support for a U.S.-based immigration law firm., Managed scheduling, case tracking, and document organization.
Remote Customer Service Representative
Delivered high-quality support to English-speaking clients., Managed cases using Zendesk, Google Cloud, DYL CRM, and scheduled appointments via Calendly.
Retail Supervisor & Inventory Coordinator
Oversaw sales, inventory management, and daily operations in a high-volume retail environment.
Medical Office Assistant
Managed physician’s calendar, scheduled and confirmed appointments, and processed patient payments.
Administrative Assistant (Internship)
Supported academic and administrative tasks for the research center.