Dedicated travel professional with over 2 years of experience designing personalized travel plans, managing reservations with Sabre, and delivering exceptional customer service in dynamic environments. Skilled in conflict resolution and efficient communication.
Expert in creating tailored travel plans, managing reservations, and coordinating logistics for diverse clients.
Skilled in resolving client issues via phone, chat, and email, ensuring high satisfaction and loyalty.
Proficient in managing reservations, ticketing, and cancellations using Sabre for optimal operational efficiency.
Capable of effectively addressing client concerns and resolving disputes to maintain positive relationships.
Super Viajes Travel Service
Designed and booked customized travel itineraries including flights, hotels, cruises, and tours. Utilized Sabre reservation system to manage bookings and ticketing. Provided clients with accurate visa, documentation, and travel requirement information. Resolved booking issues efficiently while maintaining high customer satisfaction
Startek Honduras
Delivered live customer support via phone, chat, and email. Resolved billing errors, connectivity issues, and payment inquiries. Managed high-volume inbound interactions while meeting SLA and QA standards. Maintained professional communication with U.S.-based customers
PartnerHero America
Handled and dispatched online client requests efficiently. Served as liaison between clients and real estate agents. Conducted pre-screening to ensure qualified leads. Completed 170+ outbound calls daily while maintaining data accuracy and confidentiality
Hasta Los Queques
Undergraduate Studies
Descubre otros profesionales con experiencia similar
Efficiently balances multiple bookings and customer inquiries in fast-paced environments.
Zero Variance
Allied Global
Honduras Spinning Mills
