Irish

Quality Support and Analyst

Created and updated training guides, trackers, and process documents to keep records accurate and up to date. Monitored trainee performance data and validated results before reporting. Coordinated with QA and Operations to fix gaps in reports and process flow. Performed quality audits and checked data entries and reports for accuracy and completeness. Used Excel to review trends and identify recurring issues or data inconsistencies. Helped standardize reporting formats and documentation across teams. Reviewed complex cases and decisions to ensure correct policy and data interpretation. Supported pilot processes by validating outputs and documenting findings. Maintained reference materials and process notes for team use

Trainer II

Quality Support and Analyst

Content Moderator

Reviewed and classified records based on guidelines and accuracy standards. Ensured consistency in decisions through careful data and policy checking. Escalated unclear cases with proper documentation