Irma - Customer Relations Specialist at Concentrix/Frontier Airlines

Exceptional ability to address customer needs, resolve issues, and enhance overall experience.

Proficient in oral and written communication, facilitating clear and effective interactions.

Skilled in identifying issues and devising practical solutions promptly.

Capable of managing and resolving conflicts to maintain positive relationships.

Deescalate customers complaints providing alternative solutions when flights are disrupted., Provide information about membership, promotions and booking procedures., Handle escalations from customers.

Coordinated deliveries for customers order placed online or through the phone., Established communication between drivers and customers to ensure smooth deliveries., Walked drivers, customers and merchants through the app and assisted during technical issues.