Irving - Customer Service Specialist with 5 years in call centers
Resumen
Experienced customer service professional specializing in client support, data accuracy, and compliance. Skilled in CRM systems, communication, and problem-solving across insurance, tax relief, financial, and rental sectors. Adept at managing challenging situations with professionalism and...
Video Resume
Logros Clave
- Conducted structured surveys to gather data, maintaining high levels of data accuracy and client engagement.
Habilidades
Provided support across insurance, tax relief, financial services, and rental industries, ensuring customer satisfaction.
Utilized CRM platforms to manage customer data, support service operations, and enhance communication workflows.
Ensured data accuracy in client records, survey results, and billing information to comply with operational standards.
Supported compliant customer interactions in insurance, tax relief, and financial sectors, adhering to regulatory guidelines.
Demonstrated active listening, clear communication, and issue resolution across diverse customer service roles.
Experiencia
Customer Service and Compliance Specialist
Optima Tax Relief
Supporting tax relief operations, Accurate data handling, Client communication, Adherence to regulatory guidelines
Customer Support Specialist
Alliant Insurance
Provided customer support within insurance operations, Ensured accurate documentation, Policy-related communication, Regulatory compliance
Customer Service Support
Westlake Financial Services
Supported financial services operations, Focus on customer service, Billing processes, Data accuracy, Compliance-driven workflows
Customer Service Representative
Avis & Budget Car Rental Services
Delivered customer service support in a fast-paced rental environment, Handled reservations, Billing inquiries, Issue resolution
Customer Service Assistant
Curacao
Assisted customers with financing options, Payments, Account-related inquiries, Maintained service quality standards
Survey Conducter
Americas Survey Company
Conducted structured customer surveys, Ensured data accuracy, Professional communication
Educacion
Autonomous University of Baja California
Bachelor’s Degree