Dedicated support specialist with over 15 years of experience in IT and customer service across private and government sectors in Costa Rica. Skilled in problem-solving, documentation, and collaborating with teams to deliver effective solutions.
Resolved technical and customer issues efficiently, demonstrating a strong capacity for troubleshooting.
Maintained detailed technical and customer support documentation to facilitate ongoing assistance.
Worked collaboratively within teams to ensure effective service delivery and knowledge sharing.
Conducted analysis to diagnose issues and improve support processes.
Proactively addressed potential issues to prevent disruptions and improve customer experience.
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