Este es mi perfilContactar via CazVidEste perfil está escrito en inglés
Isabel
Product Manager with 5+ years in SaaS industry
Contacto
Competencias
Experience in overseeing product lifecycle from conception through launch, including roadmap development and stakeholder communication.
Proficient in Scrum and Kanban frameworks to facilitate iterative development and team collaboration.
Conducted customer research and competitive analysis to inform product features and positioning.
Managed multidisciplinary teams to deliver projects on time and aligned with strategic goals.
Gathered and prioritized user feedback to guide product improvements and user satisfaction initiatives.
Educacion
Resumen
A dedicated product professional with over 5 years of experience leading SaaS projects, focusing on delivering customer-centric solutions.
Logros Clave
- Led cross-functional teams to develop and launch three software products, significantly expanding the company's market share.
- Developed product roadmaps and prioritized features based on customer feedback and market analysis, resulting in improved user engagement.
- Managed Agile development processes, coordinating between engineering, marketing, and sales teams to ensure timely delivery.
Experiencia
Customer Service Representative
Assisted customers in conducting financial transactions, such as sending and receiving money., Delivered in-person service with attention to accuracy and regulatory compliance.
Technical Support Specialist
Provided technical support for Sprint's home and mobile phone services., Diagnosed network connectivity issues, device errors, and escalated complex technical problems., Guided customers through troubleshooting steps and service restorations.
Billing Support Agent
Delivered email and live chat support related to billing and account disputes for Turo car-sharing customers., Handled refund requests, overcharges, and subscription billing inquiries., Maintained documentation and compliance with privacy policies.
Customer Support Agent (Email/Live Chat)
Provided email and live chat support for customers using rebate programs from major retail partners., Assisted with account verification, reward redemptions, and troubleshooting portal issues., Supported Hot Topic, BoxLunch, Her Universe customers with order tracking, returns, replacements, and refund processing.
Customer Service Representative (Voice Support, Freelance)
Handled high-volume inbound customer service calls regarding product inquiries, order issues, and returns., Delivered personalized support and ensured first-call resolution., Escalated unresolved issues and documented all interactions in CRM system.
Appointment Setter (Freelance)
Scheduled appointments via phone and chat for patients, ensuring accuracy and efficiency., Managed daily calendars and followed up with clients for appointment confirmations and rescheduling.