Isabela - Content Creator with Communication Skills in Video Production

Produced and introduced personal video content, managing the presentation and scripting.

Introduced self and communicated effectively in video format.

Organized and located video content relevant to regional information.

Basic involvement in video content production and presentation skills.

Collaborated with sales team to develop promotions that would help retain customers who might be at risk of leaving., Monitored customer accounts for any changes in service or usage patterns that could indicate dissatisfaction or attrition risk.

Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.

Assisted in developing processes for tracking key performance indicators related to customer retention activities., Reviewed competitor offerings regularly in order to stay informed about industry trends and pricing structures.

Provided technical support with hardware setup, troubleshooting issues., Provided technical support for customers when necessary., Provided technical support to other engineers when needed.

Conducted testing of software and systems to ensure quality and reliability., Prioritized and organized tasks to efficiently accomplish service goals., Managed time effectively to ensure tasks were completed on schedule and deadlines were met.