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Isai
Customer Service Professional with 3+ years in Service Industry
Contacto
Competencias
Provided excellent customer support, adapted to different needs, and maintained high customer satisfaction.
Actively listened and responded effectively to customer needs and team interactions.
Addressed and resolved customer complaints and operational challenges efficiently.
Designed and implemented staff training programs to improve competencies.
Educacion
Idiomas
Resumen
Experienced in handling customer complaints, designing training programs, and providing effective support across diverse industries.
Logros Clave
- Handled complaints and claims at IGT SOLUTIONS TECHNOLOGY, turning negative experiences into customer loyalty opportunities.
- Designed and implemented training programs to enhance technical, commercial, and customer service skills at SUTHERLAND GLOBAL SERVICES.
- Gained diverse experience across customer service, consulting, architectural, and academic roles.
Experiencia
Travel Associate
Handling complaints and claims, successfully turning negative experiences into opportunities for customer loyalty.
Consultant
Actively listen, identify needs, and provide clear, timely, and effective responses., Designing and implementing training programs focused on strengthening technical, commercial, and customer service competencies.