Isaira - Customer Success & Executive Assistant with 10+ years in Corporate & Healthcare

Analyzed customer data to identify churn risks and provide feedback, supporting retention strategies.

Translated documents and reports between Spanish and English to facilitate communication across organizational levels.

Organized and coordinated high-level meetings, seminars, and events, maintaining agendas and action item follow-up.

Provided bilingual support across multiple channels, answered queries, assisted onboarding, and conducted check-ins.

Facilitate the communication between the business and its customers., Help ensure customers get the most out of a product or service, remain satisfied with their purchase, and stay loyal to the company., Onboard new customers and help them start with the product or service., Answer customers’...

Answer support emails, Attend the live chat support, Attend phone support, Booking exams, Follow up on learner's journey, Give access to end-users of corporate clients with manual invoicing, Administrative duties

Provide high-level support to the Executive President and Board of Directors., Organize Board of Directors' monthly meetings and agendas and carefully monitor all action items required., Coordinate and host successful meetings, events, and seminars for the Chamber affiliates., Develop a...

Conduct monthly meeting minutes and other Management Committees, Organization of agenda (meetings, conference calls, travel, visits, etc.), Maintain /organization/schedule of the conference room., Translation of various documents., Assist the Director in all matters relating to communications...

Elaborate monthly meeting minutes and follow-up all dead-lines., Organize agendas of meetings, conference calls, trips, visits to clients, etc., Coordinate driver’s daily activities, Look after the conference room schedule, Translation of various documents., Assist the president on everything...

Assist the CFO in terms of communications (electronic, written, telephone), and follow up /classify these communications either for file or deliver to other areas., Maintain updated the company’s legal files, such as constitutions, Proceedings of Shareholders and Board of Directors and of the...