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Ismael
Regional Administrative Coordinator
Contacto
Competencias
Oversees and coordinates project activities ensuring delivery aligned with client requirements.
Builds and maintains effective communication channels with clients and stakeholders.
Guides project teams in executing tasks effectively and fostering collaboration.
Identifies potential risks and implements mitigation strategies to ensure project stability.
Educación
Resumen
A dedicated project management professional specializing in delivering IT projects with proven leadership and organizational skills.
Logros Clave
- Led multiple cross-functional teams to deliver projects on time and within budget.
- Managed client relationships resulting in repeat business and increased customer satisfaction.
- Developed project plans, scope documentation, and risk management strategies to streamline operations.
Experiencia
Regional Administrative Coordinator
Ensured the seamless operation of judicial offices across 11 municipalities in northern Guanajuato., Supervised HR processes: documentation, attendance, uniform provision, and policy compliance for administrative and judicial staff., Managed materials inventory, coordinated logistics for events and hearings, and oversaw asset maintenance and replacement., Administered operational budgets, including petty cash and revolving funds., Delivered audit reports with 100% regulatory compliance contributing to the department’s recognition for procedural transparency., Maintained effective communication channels between departments to support issue resolution and strategic alignment.
Coordinator of IT and Vehicle Asset Management
English Language Acquisition Teacher (Levels A1 to B2)
Designed and implemented curriculum planners aligned with the IB Middle Years Programme (MYP) for MYP2 through MYP4., Delivered engaging and level-appropriate English language lessons to students from CEFR A1 to B2+., Acted as advisor for the IB Personal Project, guiding students through structured inquiry, reflection, and presentation phases.
Chief of IT Support Department
Managed a team of 12 IT support specialists across 11 municipalities, providing Tier 1–3 assistance to over 1,500 government employees., Defined and enforced ITIL-inspired SLAs, achieving a 95% first-contact resolution rate and reducing average ticket resolution time by 30%., Oversaw maintenance, patching, and upgrades of servers, network infrastructure, and 1,200+ desktops—ensuring 99.8% system availability., Implemented a centralized ticketing system and escalation workflows., Led security initiatives including firewall standardization, antivirus rollout, and quarterly vulnerability assessments—bolstering compliance with state regulations.