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Israel

Inside Sales Agent

Video resume

Customer service specialist
Customer service, teaching, public speaking, coachable, dependable, eager to learn and grow personal and professionally.

Contacto

Morelia, Michoacán, Mexico
Abierto a remoto
Disponible en CazVid
Contactar via CazVid

Competencias

Spanish

Demonstrated experience with Spanish.

English

Demonstrated experience with English.

Microsoft Office (Word, Excel)

Demonstrated experience with Microsoft Office (Word, Excel).

CRM software

Demonstrated experience with CRM software.

Public Speaking

Demonstrated experience with Public Speaking.

Educacion

Bachelors in Secondary Education (English Language)
IMCED
In-Service Certificate in English Language Teaching
IH House
Specialization in English Language Instruction
Escuela Normal Superior de Michoacán
Bachelors in Secondary Education, English Language
IMCED
In-Service Certificate, English Language Teaching
IH House
Specialization, English Language Instruction
Escuela Normal Superior de Michoacán

Idiomas

EnglishC1/C2
SpanishNative

Resumen

Inside Sales Agent open to new opportunities

Experiencia

Inside Sales Agent

Power Real Estate Group
Nov 2024 - Mar 2025

Generated and qualified real estate leads via inbound/outbound calls.. Scheduled appointments and maintained CRM updates, ensuring a smooth handover to closing agents.. Delivered follow-ups that improved lead conversion rates.

Assistant Manager, Sales & Customer Support

Pinturas y Barnices “Santa María”
Jan 2013 - Present

Delivered personalized product recommendations to walk-in and remote customers.. Maintained supplier relationships and negotiated favorable terms.. Trained staff on new product lines and systemized customer data storage for efficient retrieval.

English Language Teacher – FCE, ELASH, TOEFL Trainer

Instituto Politécnico Nacional (IPN)
Jan 2018 - Jan 2022

Designed and delivered certification courses for public-sector English teachers.. Conducted language proficiency workshops for pre-service physical education teachers.. Adapted curriculum for virtual and in-person instruction formats.

Research Assistant – Proyecto de Evaluación del Dominio Operacional del Idioma Inglés

IMCED
Jan 2017 - Jan 2018

Conducted curricular analysis and gathered data for a thesis project on English proficiency.. Presented at the 1st International Language Convention at IMCED: 'Certify your Linguistic Proficiency'.

English Language Teacher (Elementary and Middle School)

Colegio Americano Little Friends / Instituto Kipling
Jan 2014 - Jan 2017

Prepared students for Cambridge exams: KET, PET, Flyers, Movers, and Starters.. Fostered a bilingual learning environment through dynamic and interactive lessons.

Assistant Manager

Maudie’s Café
Jan 2001 - Jan 2006

Manage staff selection and training for front-of-house operations.. Optimized best practices for food delivery accuracy and customer service.

Bilingual Virtual Receptionist

Inside-Out VR
Apr 2026 - Present

Managing inbound calls, scheduling appointments, handling customer inquiries.. Providing professional and friendly service to ensure smooth day-to-day operations.

Habilidades

SpanishEnglishMicrosoft Office (Word, Excel)CRM softwarePublic Speaking
Publicado en CazVid - 22 ago 2026
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