Dedicated professional offering extensive experience in customer support, sales, and language education. Skilled in lead generation, curriculum design, and team training, committed to delivering excellent service and fostering growth.
Provided personalized support and maintained customer relationships in retail and real estate roles.
Generated leads, scheduled appointments, and maintained CRM data to support sales processes.
Designed curricula, conducted workshops, and prepared students for language proficiency exams.
Conducted curricular analysis and systematized customer data for operational efficiency.
Power Real Estate Group
Generated and qualified real estate leads via inbound/outbound calls., Scheduled appointments and maintained CRM updates, ensuring a smooth handover to closing agents., Delivered follow-ups that improved lead conversion rates.
Pinturas y Barnices “Santa María”
Delivered personalized product recommendations to walk-in and remote customers., Maintained supplier relationships and negotiated favorable terms., Trained staff on new product lines and systemized customer data storage for efficient retrieval.
Instituto Politécnico Nacional (IPN)
Designed and delivered certification courses for public-sector English teachers., Conducted language proficiency workshops for pre-service physical education teachers., Adapted curriculum for virtual and in-person instruction formats.
IMCED
Bachelors in Secondary Education (English Language)
In-Service Certificate in English Language Teaching
Specialization in English Language Instruction
Trained staff on new product lines and systemized workflows to enhance team performance.
Conducted curricular analysis and gathered data for a thesis project on English proficiency., Presented at the 1st International Language Convention at IMCED: 'Certify your Linguistic Proficiency'.
Colegio Americano Little Friends / Instituto Kipling
Prepared students for Cambridge exams: KET, PET, Flyers, Movers, and Starters., Fostered a bilingual learning environment through dynamic and interactive lessons.
Maudie’s Café
Manage staff selection and training for front-of-house operations., Optimized best practices for food delivery accuracy and customer service.