Israel - Customer Service & Sales Specialist with 5+ years in Education and Real Estate

Provided personalized support and maintained customer relationships in retail and real estate roles.

Generated leads, scheduled appointments, and maintained CRM data to support sales processes.

Designed curricula, conducted workshops, and prepared students for language proficiency exams.

Conducted curricular analysis and systematized customer data for operational efficiency.

Trained staff on new product lines and systemized workflows to enhance team performance.

Generated and qualified real estate leads via inbound/outbound calls., Scheduled appointments and maintained CRM updates, ensuring a smooth handover to closing agents., Delivered follow-ups that improved lead conversion rates.

Delivered personalized product recommendations to walk-in and remote customers., Maintained supplier relationships and negotiated favorable terms., Trained staff on new product lines and systemized customer data storage for efficient retrieval.

Designed and delivered certification courses for public-sector English teachers., Conducted language proficiency workshops for pre-service physical education teachers., Adapted curriculum for virtual and in-person instruction formats.

Conducted curricular analysis and gathered data for a thesis project on English proficiency., Presented at the 1st International Language Convention at IMCED: 'Certify your Linguistic Proficiency'.

Prepared students for Cambridge exams: KET, PET, Flyers, Movers, and Starters., Fostered a bilingual learning environment through dynamic and interactive lessons.

Manage staff selection and training for front-of-house operations., Optimized best practices for food delivery accuracy and customer service.