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Competencias
Demonstrated experience with Written communication.
Demonstrated experience with Verbal communication.
Demonstrated experience with Critical thinking.
Demonstrated experience with Problem-solving.
Demonstrated experience with Data collection.
Educacion
Idiomas
Experiencia
Subject Matter Expert (SME) and Customer service representative
Provided customer support via email and chat, addressing issues such as incorrect orders, delivery problems, payments, warranties, exchanges, returns and refunds., Supervised warehouse operations and inventory management to optimize logistics efficiency and ensure timely deliveries., Traveled to Miami to handle customer returns., Provided training and guidance to new staff to ensure consistent service quality., Collaborated with management to improve workflows and reduce errors in customer operations.
Environmental and Quality Management Intern
Participated in weekly meetings and prepared reports on the development and implementation of an Environmental Management System (EMS)., Coordinated EMS development and operation, conducting research and data analysis to support decision-making., Designed and conducted surveys, analyzed responses, identified key issues and proposed solutions for process improvement.
Environmental and Analytical Chemistry Assistant and Calculus and Linear Algebra Assistant
Evaluated and graded exams, homework, and other assessments, ensuring academic excellence.