Itzel - Customer Service & Healthcare Support Specialist with diverse experience

Delivered effective customer support through multiple work roles, ensuring customer satisfaction and loyalty.

Utilized communication skills in interactions with drivers, patients, and customers to resolve issues and provide information.

Managed appointment scheduling and data entry tasks in healthcare and operational settings.

Assisted with driver issues, medical inquiries, and customer concerns, utilizing problem-solving skills.

Conduct new hire check in calls at 7, 30, 60 and 90 days, Assist with driver’s issues reported by drivers and dispatchers and support operations management with solving, Identify drivers who are potential retention issues and keep in close contact to correct them situation, Proactively call drivers...

Handling incoming calls from patients and nonpatients with professionalism in a timely manner, Creating patients' charts, Checking insurance and assignation to clinic through internal system, Scheduling and rescheduling appointments, Creating refills, Clarifying medication inquiries in...

Providing astounding customer service through effective and timely resolution of various customer inquiries and concerns, Building loyalty and value through effective account management, Identifying and providing offers for proper additional products, features, and services, Using resource...