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Ivan
General Manager of Food Service at Karon Paragon
Contacto
Competencias
Expertise in supervising teams, optimizing schedules, and enhancing staff performance.
Skilled in building lasting customer relationships to improve satisfaction and retention.
Proficient in market research, lead generation, and pipeline development to grow business.
Strong written and verbal communication skills with attention to detail in translation services.
Educacion
Idiomas
Resumen
Versatile professional with extensive experience in restaurant management, business development, and translation. Adept at optimizing operations, building client relationships, and driving growth across diverse roles.
Logros Clave
- Optimized staffing and capacity during peak hours, increasing revenue.
- Built and maintained strong customer relationships to enhance loyalty.
- Led operational improvements to streamline restaurant efficiency.
Experiencia
General Manager of Food Service
Optimized scheduling practices for efficient staffing levels during peak hours., Optimized restaurant capacity during peak hours to increase revenue., Developed strong relationships with customers and improved customer retention., Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery., Boosted employee morale with regular team-building activities, improving communication and collaboration., Addressed and resolved customer service issues to establish trust and increase satisfaction., Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions., Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards., Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
Business Development Representative
Conducted market research to identify new business opportunities and target areas for expansion., Used HighLevel to handle current portfolio and prospective leads., Developed business pipeline using cold and warm techniques., Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes., Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth., Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity., Brought in new accounts through successful networking strategies and promotional approaches., Increased client base by identifying potential customers and initiating strategic outreach.
Freelance Translator
Implemented excellent written and verbal communication, helping bring projects to fruition., Highly attentive to detail and accurate translation. Providing a top class translation service., Used organizational skills, delivered projects in a timely manner.
Sales Representative
Achieved high client conversion rate from inbound leads. Averaging at a 35% closing rate, Took on a high volume of inbound leads on daily basis, High client satisfaction by finding the right product for each individual client, Took part in customer support calls, Negotiated contract terms with clients to secure favorable agreements, increasing revenue consistency and strengthening market competitiveness.