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Ivan
Graphic Designer and Customer Support Specialist with over 10 years of experience
Contacto
Competencias
Expert in visual communication, page layout, and design software, creating impactful graphics for various media.
Proficient in handling customer inquiries, resolving issues efficiently, and maintaining high customer satisfaction.
Skilled in preparing architectural plans, site inspections, and project assessment to support construction processes.
Experienced in supervising teams, monitoring performance, and providing guidance to ensure goals are met.
Excellent verbal and written communication skills, adept at public speaking, negotiation, and client discussions.
Educacion
Idiomas
Resumen
Experienced in graphic design, customer service, architectural planning, and team management. Adept at delivering high-quality results, leading teams, and fostering strong client relationships across diverse industries.
Logros Clave
- Led a team of 16 medical interpreters, improving performance metrics and team cohesion at Teleperformance
- Provided technical support for ecobee thermostats, enhancing customer satisfaction in North America
- Prepared architectural blueprints and conducted site assessments, supporting client projects at AI Architecture
- Consistently maintained high-quality customer relations and policy analysis at MDZ Insurance Solutions
Experiencia
Graphic Design
Graphic Design, Page Layout
Graphic Design
Graphic Design, Page Layout
Customer Care Specialist
Handled customer relations issues in a gracious manner and in accordance with company policy analyzed new or renewed policies against the binder and the expired policy., Handled phone and email inquiries from insurance companies, identified and prepared premium finance quotes/agreements and sent renewal quotes to clients., Provided additional support to all departments including responding to customer inquiries, check processing and other various tasks., Created letters documenting contact and endorsement changes to client. Ordered system letters for missing information and approvals, created freeform letters, and ensured that proper documentation was recorded., Entered and retrieved information of varying complexity using appropriate computer system applications to update records, process insurance applications and obtain information to others.
Customer Service Agent
Providing directions and general assistance, Keeping customer informed about progress by checking the status of work orders in customer record system, Providing assistance/support to other areas of the business
Prepared blueprints for clients, Meet and discuss architectural projects with clients, Inspect building sites to assess suitability for construction and ascertain environmental impact, Analyze cost and benefits of projects
Supervisor for LLS Medical Interpreters (ENG-SPA)
Management of a 16 group of people (team), Keep track of knowledge performance indicators of agents, Provide assistance/support to agents under my care
Technical Support Agent
Providing technical support for ecobee thermostats users from the USA and Canada
VRI and OPI