Experienced customer service agent at AMAZON OPS COL with a focus on team mentorship and SME roles. Skilled in training, problem resolution, and team collaboration to enhance customer satisfaction.
Handled customer inquiries and issues efficiently, ensuring high satisfaction levels on the NAEN retail team.
Mentored new hires and provided SME support to improve onboarding and team performance.
Worked closely with team members to meet and exceed customer service standards.
Communicated effectively with customers and team members to resolve issues and share knowledge.
AMAZON OPS COL
Customer Service Agent on the NAEN (North America English) Retail team., Based on performance and skills, I have developed acting roles as an SME (Subject Matter Expert) for training and mentoring new hires, with successful results.
Electronic Engineering
Electronics and Telecommunications Technician
Industrial Bachelor's Degree with Emphasis on Electricity and Electronics
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