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Ivana
Software Engineer with 5 years of experience in web development
Contacto
Competencias
Extensive experience developing interactive web applications using JavaScript.
Built dynamic user interfaces with React.js for multiple client projects.
Created responsive layouts and visually appealing interfaces.
Version control management for collaborative development projects.
Participated in iterative development processes and sprint planning.
Resumen
Dedicated software engineer skilled in full-stack web development with a focus on optimizing user experience and application performance.
Logros Clave
- Led the development of a customer portal which improved user engagement
- Collaborated with cross-functional teams to enhance application features
- Maintained and optimized codebase ensuring 99.9% uptime
Experiencia
Customer Service Agent
Transfer potential customers to the right department to continue the process, Calling interested customers offering the service, Fill out pre-qualification applications, Receive calls and help the customer according to their needs, Follow up on clients who requested previous information and are within a few steps of being approved, Cold calling, Shadow listening to agent calls and helping them improve
Live Chat Customer Service Agent
Providing information on qualifications for the loan, Following up with customers whenever they reached us, Uploading documents and requesting missing information, Creating tickets for different situations, Helping applicants create application for loan
Customer Service Agent
Cold calling, Offer the service, Transfer interested customers to the correct department for further information
Fraud Agent
Uphold Fraud Department, Email support service, Account review and look for Fraud signs, Assist users in any related Fraud activity in their accounts
Fraud Senior Agent
Uphold Fraud Department, Email campaign, Assist and follow up with compromised reports, Review transaction history of accounts, Look for any fraudulent activity and proceed accordingly, Assist users with any Fraud related issue with their accounts, Check for Fraudulent activity, Review transactions and decide whether to approve or reject and follow up with the user
Fraud ATO Outbound Agent
Calling users to follow up with a compromised account report, Provide internal investigation regarding the account, Assist users in securing the account (changing email address, updating 2 factor authentication), Proceed according to user's request and needs
Sales Agent
Receive inbound calls for different types of support and turn the call into a sale, Fill out the sale application form and send it to the customer to sign, Gather documentation required from the customer
Onboarding Department
Schedule appointments with customers to create their account and set it up, Assist with any type of doubt, question or issue the customer may have, Set up their equipment to leave it functional and running, Perform back office tasks
Law Firm / Immigration Agent
Follow up on cases, Review documentation, Present the case to immigration
HR Specialist
Conduct interviews via zoom with candidates, Follow up on scheduled interviews, Schedule second interviews to complete the hiring process