Experienced bilingual collections and customer service professional skilled in billing, invoice processing, and account resolution. Proven ability to negotiate payments, support operational needs, and ensure data accuracy in a fast-paced environment.
Delivered high-quality bilingual customer service, resolving client issues and enhancing satisfaction.
Handled billing, invoice management, and medical claim corrections to ensure accurate financial documentation.
Negotiated payments and followed up on outstanding balances to support company revenue goals.
Provided operational support including report management, documentation, and scheduling activities.
Telemed Soluciones BPO SAS
Provided high-quality customer service in a corporate environment as a Collection Agent, assisting clients in two languages to clarify account statements, negotiate payment arrangements, follow up on outstanding balances, and meet service level standards, resulting in increased customer...
Primary School
Secondary School
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Reviewed CPT and ICD codes, performed claim corrections, and resubmitted medical claims accurately.
