Dedicated professional with over 10 years of experience in delivering training, managing communications, and supporting cultural and language programs. Proven ability to design engaging learning experiences and foster client success.
Provided high-quality service to ensure client satisfaction and loyalty across multiple campaigns.
Created and delivered training content tailored to diverse audiences in customer service and language instruction.
Effectively conveyed information, facilitated training, and managed client and team communications.
Addressed challenges in training design and client interactions to ensure smooth campaign execution.
Multiple Customer Service & Sales Campaigns
Delivered product and process training across customer service and sales campaigns., Designed training structures, created learning materials, and facilitated roleplays., Managed client communications and contributed to the implementation of sales campaigns.
Colegio Theodor Herzl
Matched au pairs with host families ensuring compatibility., Provided orientation and training for cultural adaptation and childcare responsibilities., Delivered ongoing support, mediation, and conflict resolution., Monitored program compliance with visa and exchange requirements.
Sykes
Provided conversational practice to improve fluency, pronunciation, and confidence., Offered personalized feedback, correcting mistakes and refining grammar/vocabulary., Created learning plans tailored to learners' goals, levels, and interests., Supported independent learning with...
International Marketing
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Supported intercultural exchanges and training with sensitivity to diverse backgrounds.
