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Sonia
Customer Service & Sales Professional with 10+ years of experience in BPO and retail
Contacto
Competencias
Provided reservations and customer support, ensuring high customer satisfaction and problem resolution.
Negotiated deals and managed sales processes at DELL, contributing to sales targets.
Supervised teams as BPO Supervisor, overseeing daily operations and team development.
Implemented English training projects and utilized effective verbal and listening skills in roles.
Proficient in Microsoft Office, Google Workspace, ZOOM, and reservation systems applied in various roles.
Educacion
Idiomas
Resumen
Experienced professional with over a decade of providing exceptional customer service, leading teams, and driving sales in BPO and retail environments. Skilled in communication, technical platforms, and employee training.
Logros Clave
- Managed reservations and customer care at US Airways, enhancing client satisfaction.
- Negotiated and secured sales as a Sales Resolution Specialist at DELL account, improving revenue retention.
- Led training projects for employee English skills at Ministerio de Trabajo, supporting workforce development.
Experiencia
US AIRWAYS representative
Reservations and customer care associate.
Sales Resolution Specialist Agent
Negotiation skills and save the sale
BPO Supervisor (Team Leader)
Training Department
English Project Implementation for employees.
Business Owner
Telemarketing, administration and sales.