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Enrrique
Customer Service & Support Supervisor with 4+ years in Luxury Retail
Contacto
Competencias
Provided exceptional service across multiple channels, addressing client needs effectively.
Supervised and mentored teams in retail and support environments to enhance performance.
Resolved technical and customer issues efficiently, maintaining high satisfaction levels.
Utilized verbal and written communication skills to resolve concerns and promote products.
Conducted coaching, training, and staff motivation activities to improve team skills.
Educación
Idiomas
Resumen
Experienced in supervising and supporting customer service teams within luxury retail, with strong skills in client relations, team leadership, and troubleshooting.
Logros Clave
- Supervised and mentored teams to improve productivity, performance, and morale.
- Managed escalated concerns with professionalism, ensuring swift resolutions.
- Promoted and sold memberships and products, increasing revenue through positive client interactions.
Experiencia
Supervisor
Supervised and mentored teams, improving productivity, performance, and morale., Tracked key performance metrics to drive continuous improvement and exceed service level expectations., Coaching, Training & Staff Motivation., Address customer and employee concerns efficiently, ensuring swift resolutions., Uphold company policies, procedures, and industry regulations to maintain operational integrity.
Tier 2 Support
Managed escalated concerns with professionalism, ensuring swift and satisfactory resolutions., Maintained brand standards by delivering exceptional service in a high-end retail environment., Worked closely with internal teams to optimize workflows, troubleshoot technical issues, and elevate the overall customer experience., De-escalated challenging situations, retained customers, and improved loyalty through tailored solutions and proactive service.
Customer Service Representative
Engaged with clients to collect and document personal information accurately, ensuring a seamless and efficient intake process., Promoted and sold memberships and beauty products, contributing to increased revenue while enhancing the company’s reputation through referrals and positive client experiences., Utilized exceptional communication skills to address client inquiries via phone, email, and chat, consistently achieving high customer satisfaction scores., Delivered outstanding customer service by actively listening to clients, empathizing with their concerns, and demonstrating patience in resolving diverse needs and inquiries.
Tour Guide
Engaging Storytelling & Public Speaking, Historical & Cultural Interpretation, Group Management & Safety Compliance, Customer Service & Hospitality