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Jaime
Technical Support and Customer Service Specialist with diverse experience
Contacto
Barranquilla, Atlántico, Colombia
Disponible en CazVid
Competencias
Technical SupportAvanzado
Provided tier 1 and tier 2 technical support to resolve hardware and software issues.
Customer ServiceAvanzado
Delivered customer support across BPO environments, ensuring client satisfaction.
Logistics CoordinationIntermedio
Coordinated staffing and logistics operations to streamline processes.
Recruitment SchedulingIntermedio
Scheduled and managed recruitment activities to enhance hiring efficiency.
Educational TechnologyIntermedio
Taught information technology concepts and practical skills in educational settings.
Educacion
Academic High School
Institute La Salle School
Completed 1998
Computer Analysis and Programming
Central Polytechnic of the Coast
Completed 2000
Systems Engineering
Autonomous University of the Caribbean
Completed 2015
Software Programming
SENA
Resumen
Experienced in technical support, customer service, logistics, and education with a focus on providing effective solutions and operational efficiency.
Logros Clave
- Progressed through multiple technical support tiers handling complex customer issues
- Supported educational initiatives as an IT teacher enhancing student digital skills
- Managed logistics and recruitment scheduling improving operational efficiency
Experiencia
Technical Support Consultant tier 2
Bilateral
2010 - 2011
Technical Support Consultant tier 2
Sutherland
2012 - 2015
Customer Service
Atlantic BPO
2016 - 2017
Logistics Coordinator
Lean – Staffing
2023 - 2023
Recruiter scheduler
Solvo
2024 - 2024
IT teacher
Centro Educativo Para El Desarrollo Integral C.E.D.I
Enero de 2015 - Abril de 2017
Technical Support Consultant tier 1
Allied Global
2025 - currently working
Habilidades
Technical SupportCustomer ServiceLogistics CoordinationRecruitment SchedulingEducational Technology
Publicado en CazVid - 17 may 2026