Jaime

IT Service Desk Analyst

First line of support across company’s international offices, supporting Application, Hardware, Software, Network and Access needs thru eMail and calls received mostly from Finesse/Jabber softphone.. Providing Virtual Private Networking and Cloud access for users needed for remote access as well as for Virtual/External users not limited to application and software requirements.. Procure IT assets for existing and new employees as well as its disposal and collection of IT equipment from employees separated from the company.

Production Support Specialist

First line of support for company’s internal and external client requirements with regards to InovisWorks and Managed Services (MS) using Siebel.. Monitoring of data, and serve as customer contact for enquiries on functionalities on company’s products and services.. Data Analysis and provide resolution on client requirements on missing records/additional requirements and file failures as well troubleshooting application scripts to run EDI reports.

IT Service Desk

Receiving calls from Managed Associates/Franchisees of International Marriott Hotel and branches, role is creating Service Requests / tickets on any IT requirements stated by hotel associates and resolve any PC, printers, network, mobile phone and eMail issues of hotels and hotel branches using ServiceNow (SNOW). Resolving issues in Password requirements of users from Enterprise ID to users Mainframe password requirements and user password resets.. Escalating issues if requires immediate action and resolution to Subject Matter Experts with appropriate troubleshooting/triage information.

Infrastructure Management Analyst

Infrastructure Management Analyst / EDI Support Analyst

Role for this position is proactively monitoring of files processing within the Legacy INFORMATICA System ensuring files are processed by providing accurate investigation of reports to the appropriate team within the timeframe in case of batch file failures within the SLA.. Performing periodic system checks and sending out system status reports such as Informatica Workflow Check and reposting of files manually.. Handling and resolving UAT and PROD requests such as file research, file repost/reprocess and inquiry by constantly monitoring the Gateway Helpdesk Functional Mailbox and acknowledge requests or issues raised by the Fiscal Agent (FA) teams.. Performing administrative tasks for EDI Gateway applications such as TPMS by monitoring daily performance of Trading Partners (TP) EDI for accuracy and report any file failures to FAs as well as handling Password Reset requirements of users.

IT Supervisor

Oracle Database and Systems Administrator (IT Supervisor)

Systems Analyst Programmer (Rank and File Position)

Information Technology Group Staff (ITG Clerk)