Jaimie - Collections Representative

Demonstrated experience with Negotiation.

Demonstrated experience with Conflict Resolution.

Demonstrated experience with Communication: Bilingual (Spanish/English).

Demonstrated experience with Active Listening.

Demonstrated experience with Persuasive Writing.

Recovered over $50,000 in outstanding payments through targeted outreach, negotiation, and follow-up strategies, achieving a 85% success rate in collections.. Managed a portfolio of 200+ accounts, prioritizing high-risk cases and reducing delinquency rates via personalized payment plans.. Communicated with customers via phone and email to resolve payment issues.. Worked with internal teams to resolve billing discrepancies.. Ensured compliance with company policies and legal regulations.. Help customers via chats and emails.

Handled high-volume inbound and outbound calls, resolving customer inquiries and complaints.. Provided personalized support to diverse clients.. Processed orders, returns, and billing adjustments.. Escalate issues to resolve more complex customer problems.