Detail-oriented Data Analyst with 5+ years in financial services, skilled in SQL, Python, and data visualization tools. Proven track record of improving data processes and delivering actionable insights.
Utilized SQL for data extraction, complex queries, and report automation across multiple projects.
Created dashboards and visual reports using Tableau and Power BI for management decision-making.
Applied statistical methods to interpret data trends and support strategic initiatives.
Developed scripts for data cleaning, analysis, and automation of repetitive tasks.
Oportun
Analyzing customer needs to provide them with the best offer possible, First point of contact that assists the prospective borrowers to analyze and assess the personal loan they are willing to apply for and guide them throughout the process until the loan is disbursed., Collect and convey all the information regarding the documents required for the application and assist in completing the entire process.
Panera Bread
Responded to customer requests for products, services, and company information., Answered customer Emails promptly to avoid frustration and wait times., Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Grupo Modelo
Receive and create sales orders for the customers of 'Grupo Modelo', receiving and answering emails, as well as taking and making phone calls to take the customer orders., Selling products like 'Juices', 'Coca-Cola', 'Beer', in bulk to big companies and franchises such as 'Papa John's',' McDonald's.', 'Walmart', always going the extra mile to increase the current order., Used a consultative sales approach to listen carefully to client needs and recommend desired products and services.
High School degree
Licenciatura en Lenguas Internacionales
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Built financial models to support budgeting, forecasting, and investment analysis.
LLS
Provided accurate and culturally sensitive interpretation services between medical professionals and Spanish-speaking patients in all of the US., Interpreted complex medical terminology and health information for a diverse patient population in both oral and written forms., Maintained strict confidentiality and professionalism while handling sensitive patient information in compliance with healthcare regulations.
Nissan Motor Acceptance Corporation (NMAC) Dallas, TX. Division.
Analyzing, finding, and solving discrepancies on their accounts and collecting debts on their accounts as well, always trying to provide the best customer service and attention to the customer while handling personal information with discretion and privacy., Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor., Maintained a high volume of calls and met the demands of a busy and productive group.
