Dedicated professional with over a decade of expertise in customer service, sales, and fraud management across finance and telecommunications sectors. Adept at resolving complex disputes, driving sales, and supporting operational excellence.
Proven ability to handle complex customer disputes, fraud cases, and service inquiries across multiple industries.
Skilled in upselling, cross-selling, and closing deals by understanding customer needs and overcoming objections.
Extensive experience in resolving disputes for credit, debit, and fraud-related accounts, ensuring compliance and customer trust.
Capable of troubleshooting technical issues, providing effective solutions and support in high-pressure environments.
Teleperformance
Banking Experience at Western Union account for Mortgages. Negotiate payment plans and reconciliations with other departments for dispute resolutions. Pushing sales once accounts are settled based on customer credit scores with the bureaus.
Sykes
Selling bundles (internet and cable) to customers on every single call.
Sykes
Dispute resolutions for credit/debit cards account. Sales of products and protection plans for stolen or fraud.
Teleperformance
Sykes
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