Dedicated professional with experience in fraud investigation, transaction analysis, and device support. Adept at identifying fraudulent patterns and delivering excellent customer service in fast-paced environments.
Skilled in analyzing transaction patterns and verifying documents to identify fraudulent activities effectively.
Experienced in assisting users with device issues and navigating support platforms like CRM and Salesforce.
Capable of clearly explaining technical issues and investigative findings to diverse audiences.
Proficient in examining complex data and documents to support fraud prevention and customer support tasks.
Remitly
Investigating patterns of fraud on transactions on a remittance company, Analysing any type of documents like bank statements, pay stubs, welcome letters, Verifying the authenticity of national IDs, passports, driver licenses from all countries
Amazon
Experience in device support assisting with personal devices (laptops, tablets, etc.), Providing help with login issues, navigation in apps like CRM, Salesforce, LexisNexis, Amazon Connect, Retail assistance in transactions and orders, Providing support in speeding up refunds, return labels, promotions, cancellations, and assistance with subscriptions
High School Diploma
Third Year
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