Jamira

Demonstrated experience with SOC Analysis (alert triage, threat detection, incident investigation).

Demonstrated experience with Network troubleshooting.

Demonstrated experience with System security protocols.

Demonstrated experience with Disaster recovery planning.

Demonstrated experience with HTML.

Delivered technical support via remote assistance and on-site visits, ensuring timely resolution of user issues.. Assisted in troubleshooting hardware and software issues for users.. Resolved user inquiries related to software or hardware operations, improving user satisfaction and minimizing downtime.. Supported end-users with day-to-day technology needs such as setting up email accounts or configuring wireless devices.. Installed and configured software applications on user workstations.. Updated software versions with patches and new installations to close security loopholes and protect users.. Executed minor repairs to hardware and software, ensuring functionality of equipment.. Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.. Disassembled computer systems to troubleshoot and resolve hardware issues.

Provided technical support through remote assistance and on-site visits.. Troubleshot hardware and software issues, improving user satisfaction and minimizing downtime.. Supported end-users with day-to-day technology needs such as setting up email accounts or configuring wireless devices.. Installed and configured software applications on user workstations.. Installed software, hardware, and peripheral components on computers and networks.. Resolved technical issues across operating systems, applications, printers, and hardware peripherals, enhancing overall system functionality.. Conducted regular maintenance checks on all IT equipment in the office environment.. Managed inventory of IT equipment and supplies, ensuring availability for smooth operations.. Updated software versions with patches and new installations to close security loopholes and protect users.