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Janeth
Logistics and Customer Service Specialist with diverse operational expertise
Contacto
Competencias
Expertise in inventory control, fleet management, and coordination of import/export logistics.
Proven ability to resolve client issues, enhance loyalty, and communicate effectively in English.
Skilled in Vin Finder, REPUVE, GM UIM, and other logistics and inventory management platforms.
Strong communication and negotiation skills, ensuring smooth operations and stakeholder satisfaction.
Idiomas
Resumen
Experienced in logistics coordination, fleet management, and customer service, with a focus on operational efficiency and client satisfaction within Mexico and cross-border contexts.
Logros Clave
- Managed inventory and logistics for over 52-foot containers, optimizing transportation within Mexico and cross-border import/export operations.
- Provided exceptional customer service to US clients, resolving complaints and maintaining over 15 years of client loyalty.
- Led vehicle inspection and damage documentation processes, ensuring compliance and accurate logistics planning.
- Streamlined fleet management operations, improving vehicle allocation and operational efficiency.
Experiencia
Exchange Coordinator
Inventory management, allocation, and control of 52-foot containers for logistics trips within Mexico and for import/export operations between Laredo and Texas., Fleet management of the company’s vehicles., Conducting checklists for company vehicles., Creating logs for maintenance process tracking, vehicle assignment to drivers, and updating federal documents such as Circulation Cards and Physical-Mechanical Inspections.
Customer Service
Customer service for native US clients, 100% English-speaking calls., Resolution of service complaints and issues., Customer status changes, Loyalty service; attended clients with over 15 years of loyalty to the company., Handled 250 to 300 customer calls per day., Managed and resolved customer service complaints and issues., Recovery of overdue payments with more than 13 months in arrears.
Quality / Receiving & Shipping Logistics / REPUVE Generation
Vehicle inspection, damage coding, damage log registration, and documentation in Vin Finder system., Reception control, planning, and manifest for automotive unit shipping logistics., Status update in GM internal system like UIM and Vtims., CSV file creation for unit registration and enrollment in REPUVE platform., REPUVE inventory control and reporting., Engraving and validation of REPUVE holograms., Placement of decals., Shipment reconciliation., Generation of operations analysis reports., Cargo reception., Shipment management., Yard logistics., Inventory control., Dynamic tables.