Dedicated professional with over a decade of experience in customer service, technical support, and logistics. Skilled in client communication, issue resolution, and process optimization, with a master's degree enhancing analytical capabilities.
Proven ability to handle diverse customer inquiries, resolve issues efficiently, and enhance customer satisfaction.
Effective communicator capable of managing customer relationships and liaising between clients and service providers.
Knowledgeable in customs procedures and package tracking, ensuring timely delivery and compliance.
Skilled in troubleshooting and resolving technical issues related to cable and internet services.
Easypay Finance
Provide general information on the credit for customers
DOORDASH
DOORDASH
Be the point of contact between the customer and the owner of the restaurant or between the customer and the delivery service.
Citizens Bank
Provide general information on the customers’ accounts.
DHLEXPRESS MEXICO
Provide general information to customers related to the status of their packages. Provide information in regards to customs regulations or paperwork needed to clear the package and to get to the final destination. Report to other areas involved in the process of delivery to fulfill the customer satisfaction.
Masters degree
Oh well, I'm rewarding this question. Well, my experience in that customer service area, it was good, you know, it was good to help people, to help the customers to solve their issues, to provide them information, to tell them what we could enter to the network in order to comply, and what things were not accepted, so that they won't get like false expectations. So yes, it was good to help the customers and provide them with information to let them know what, how we worked, what they were to expect regarding our job. And well, that brought the customer satisfaction. Okay, and that was a good thing to maintain the level of service. And also, it was good to tell them the truth about what they were expecting, you know, not to provide false expectations or false information, because that is also a very important thing to provide always the correct information and the correct expectations. So that is.
Well, regarding this question, as I said before, eight years of experience with dispatch software. And there were like databases where we had to look up for stores, for directions, references on how to get to the locations. We had to use the software to enter, you know, how many packages we were to pick up, what were the characteristics for these packages, introduce the address, and the general information for the customer. If there were any special specifications for the driver, like to have an special truck or any other special kind of transportation. So yes, according to the specifications that the customer had or that the customer explained or needed, so yes, in the software we enter all that information and dispatch appropriately.
Well, there were many, many times where we had to prioritize the deliveries and pickups according to the needs or the problems that we were facing at the moment. Like if some routes were closed, either because of DHL's problem for the company's problems or due to weather situations, maybe there were floods or the earthquakes or something related to the weather that was out of the control of DHL. We had to prioritize those situations. We had to dispatch to those towns or cities above other places that were in need to make deliveries or pickups to say like about for personal things or cosmetics or any other, many other things. So, yes, we had to know what was the importance for the deliveries or pickups and accordingly,
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TELETECH
Provide technical support to cable and internet customers by assisting them to troubleshoot their equipment or activating through the system. Also generating orders for technicians to change equipment.
Well, at DHL, we had to handle difficult situations to deliver things that were important for the customers, such as medicine, legal documentation, keys, or many other things that were important. So we gave priority to those things that were involved in legal situations or medical issues. We gave priority to these deliveries by investigating or asking the customer what were they expecting. So according to that, we would prioritize the delivery. And accordingly, it would be delivered on time. So the most important thing here is to know what is the customer requesting, and according to that, and according to the importance of the delivery, we have to handle that situation even with the drivers or with other dispatchers or dispatcher departments.
Hello, my name is Jared. I have more than 10 years of experience in customer service. I worked at DHL for eight years, so I have experience in logistics and dispatch. So I think that I would be a good asset for the company. OK, so thank you.
