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Jarielly
Customer Support Specialist with 4+ years in telecommunications and health sectors
Contacto
Competencias
Effectively resolved a wide range of customer issues via multiple channels, ensuring high satisfaction.
Proficiently utilized Salesforce and Zendesk for logging, tracking, and escalating customer cases.
Provided support for service issues in telecom and health sectors, reducing time to resolution.
Created internal workflows and ensured accuracy in real estate and health document processing.
Handled high-volume data entry, billing, and order processing with precision across roles.
Resumen
Dedicated customer support specialist with over four years of experience enhancing customer satisfaction, streamlining workflows, and managing high-volume interactions across multiple platforms. Skilled in CRM tools, technical troubleshooting, and document accuracy.
Logros Clave
- Managed 60-80 daily customer interactions via chat, email, and calls with an 80% first-contact resolution rate.
- Collaborated on processing real estate documents with 100% accuracy and helped speed closing processes by 20%.
- Handled insurance claims and medication orders with 99% accuracy, reducing billing errors and resolution time.
Experiencia
Customer Support Representative
Managed 60-80 daily customer interactions via chat, email, and calls, keeping an 80% first-contact resolution rate., Helped customers troubleshoot service issues, leading to 95%+ satisfaction scores., Created internal documentation that streamlined workflows, cutting agent troubleshooting time by...
Title Processor & Documentation Specialist
Processed real estate documents with 100% accuracy, ensuring compliance with legal and financial regulations., Collaborated with stakeholders to speed up closings by 20%.
Pharmacy Technician
Handled insurance claims and medication orders with 99% accuracy, minimizing billing errors., Quickly resolved patient inquiries, reducing resolution time by 20%.
Customer Service & Sales Agent
Provided remote customer service via chat, email, and CRM platforms, solving billing and service concerns., Upsold service upgrades, increasing monthly customer retention by 10%.