Experienced BPO specialist with over 10 years in customer service, sales, dispatch, retention, and team management, overseeing large teams and multiple functions.
Handled customer inquiries and ensured satisfaction within call center operations.
Managed a team of 40+ reps and supervisors, coordinating daily tasks and performance.
Executed sales and retention strategies to meet customer needs and business goals.
Organized and supervised dispatch activities ensuring timely and efficient service delivery.
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Supervised overall call center performance, scheduling, and operational compliance.
