Este es mi perfilContactar via CazVidEste perfil está escrito en inglés
Jasser
Customer Service & Management Professional with 10+ years in BPO
Video resume
Customer Service, Sales, Dispatch, Management
Hello guys,nnMy name is Jasser, I have been working in the BPO industry since 2012, as you can see I'm experienced in several areas such as Customer Service, Dispatch, Sales, Retentions and call center management. I have been in charge of a group of at least 40 customer service reps and supervisors. I'm a fast learner so I'm ready to overcome to any challenge. I have schedule flexibility so reach out to me at your convenience, I'm available to work on any schedule
Contacto
Mountain View, California, United States
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Handled customer inquiries and ensured satisfaction within call center operations.
Team LeadershipAdvanced
Managed a team of 40+ reps and supervisors, coordinating daily tasks and performance.
Sales & RetentionIntermediate
Executed sales and retention strategies to meet customer needs and business goals.
Dispatch OperationsIntermediate
Organized and supervised dispatch activities ensuring timely and efficient service delivery.
Call Center ManagementAdvanced
Supervised overall call center performance, scheduling, and operational compliance.
Resumen
Experienced BPO specialist with over 10 years in customer service, sales, dispatch, retention, and team management, overseeing large teams and multiple functions.
Logros Clave
- Led a team of at least 40 customer service reps and supervisors, overseeing daily operations.
- Supported multiple roles including Customer Service, Sales, Retentions, Dispatch, and Management.
- Demonstrated adaptability and quick learning across various functions in a high-paced call center environment.
Habilidades
Customer ServiceTeam LeadershipSales & RetentionDispatch OperationsCall Center Management
Publicado en CazVid - 3 jul 2025