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Jasser
Video resume
Contacto
Competencias
Demonstrated experience with Operations Management.
Demonstrated experience with Recruitment and hiring.
Demonstrated experience with Task Delegation.
Demonstrated experience with Staff Management.
Demonstrated experience with Project Management.
Educacion
Idiomas
Resumen
Professional profile
Experiencia
Assistant Director
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.. Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.. Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.. Protected store from loss or theft by setting and enforcing clear security policies.. Managed team of 10 cashiers and floor staff.. Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.. Monitored daily cash discrepancies, inventory shrinkage and drive-off.. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.. Assisted with hiring, training and mentoring new staff members.. Rotated merchandise and displays to feature new products and promotions.
Customer Service Manager
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.. Collaborated with upper management to improve customer service processes and support structures company-wide.. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.. Resolved customer complaints while prioritizing customer satisfaction and loyalty.. Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.. Researched and corrected customer concerns to promote company loyalty.. Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
Supervisor
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.. Maintained compliance with company policies, objectives, and communication goals.. Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.. Evaluated employee performance and coached and trained to improve weak areas.. Created successful work schedules for each team member to maintain deadlines and fully staff shifts.. Evaluated customer needs and feedback to drive product and service improvements.
Team Leader
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.. Mentored and guided employees to foster proper completion of assigned duties.. Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.. Supervised team members to confirm compliance with set procedures and quality requirements.. Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.. Conducted regular reviews of operations and identified areas for improvement.
Customer Service Representative
Answered constant flow of customer calls with minimal wait times.. Answered over 120 customer telephone calls promptly to avoid on-hold wait times.. Responded to customer requests for products, services, and company information.. Offered advice and assistance to customers, paying attention to special needs or wants.. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.. Trained new personnel regarding company operations, policies and services.. Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Habilidades
Transcripcion del Video
Transcripcion del Video 1
Working in a fast-paced environment, that's an interesting question. I do that on a daily basis. So I work at a high-traffic store right now, and when I used to work in the BPO industry, I used to work in a fast-paced industry. Why? Because we received so many calls and we had to do many things at a time. So that's not a problem. That's something I was trained for, and that's something I'm used to. So right now I can tell you about my current role, which is what I'm doing right now. Like I said, we have, I work at a high-traffic customer store. That means that customers don't stop coming in. So what do I do to stay organized? It's not about time management. So you have to understand what your priorities are. So you have to prioritize your time, your task, and then you go and tackle every single priority, and you have to have an order on those priorities. That's what you have to do. That's how you keep things organized, and that's how you don't lose track of what you're doing, and that's how you don't lose track of time. So that's what I do. That's my motivation. I just prioritize everything. So I do set up my priorities. I do have clear priorities, and whatever is not a priority, I work along with my team so we can get everything done, pretty much.
Assistant Manager
Well, multitasking, that's something that I have been doing for the past 10 years or more, to be honest with you. I'm used to multitask on a daily basis. Like I mentioned on my previous video, I have to multitask on my current role as an assistant manager at a retail store. You have to make sure that the store is always presentable, that you're stocking items on the shelves. And also, when I used to work on the BPO industry, I used to multitask. I used to handle many softwares at a time. I used to do customer service. I used to take calls. I used to handle the softwares in order to assist the customers. I used to do multiple things at a time. So when it comes to multitasking and working under pressure, that's not a problem at all. I know how to do many things at once. I love it. It makes my time go by faster. So that's something I don't have any problems with and that I'm looking forward to.
Assistant Manager
Hi, good afternoon. I hope you guys are doing well. Uh well, when it comes to task delegation or communication, clearly communication to customers or clients, that's something that I have no problems with at all because um pretty much my current role, um I work as an assistant manager at a retail store, and um I have to communicate clearly with the team to make sure that the tasks are being done. Also, I have to work really close with customers, so I do that on a daily basis and pretty much all the tasks, all the things that I communicate, they get done pretty easily, so I don't have any problems when it comes to communication. Before, if you go through my resume, you will see that I used to work for a uh for a U.S.-based company. It's called Geeks on Site, which it was an IT company. So I used to talk to business owners. I used to make sales. Um, so I do have a lot of experience when it comes to communicating with customers, when it comes to communicating with clients as well.
Assistant Manager
Hi, good afternoon. I hope you guys are doing well. Well, pretty much right now in my current role, I work as an assistant manager at a U.S. company. I have to delegate and communicate tasks to the team, to my team, to make sure that everything runs smoothly. I work at a convenience store right now and I have to work with customers. Pretty much my job is customer service. I have to work closely with customers and with a team of cashiers and assistant managers and the store manager to make sure that everything runs smoothly. When it comes to talking to clients, if you go through my resume, you will see that I have a lot of experience when it comes to the BPO industry, so I had to engage with clients, with business CEOs, with business owners as well, because I used to work for a company that pretty much did tech support. It's called the Geek's on Site, so I used to work with clients. I used to work with business owners. And pretty much every communication that I had with every single person was smooth. Everything went well, so every message that I pretty much...
Assistant Manager
Hello, I hope you guys are doing well. Well, pretty much my current role, I'm an assistant manager at a US company, so I have to delegate and communicate tasks to customers and to the team to make sure that everything runs smoothly. I pretty much work in retail right now.
Transcripcion del Video 6
Hello, I hope you guys are doing well. Nice to meet you. My name is Chester. Pretty much I'm applying for your position.
Assistant Manager
Hey, I hope you guys are doing well. Well, pretty much my current role, I work as an assistant manager at a U.S. company, so my job is pretty much delegating tasks, periodically communicating to the team, so whenever something has to be done, I have to communicate with them. So pretty much I don't have any problems communicating and delegating tasks. I do that every single day. And that works out pretty well. So every time I delegate a task, the task gets done, so I'm not hesitant when it comes to doing that.
Customer Service, Sales, Dispatch, Management
Hello guys, my name is Jazz Ardá, I was some 30 years old. I have been working in the BPO industry since 2012. I have fulfilled many roles in the BPO industry, such as customer service, sales, retention, dispatch, supervisor and manager. So I feel that I'm a great asset to any company. So if you want to reach out to me, please go ahead and do so at your convenience. I'm available 24-7. Thank you for your time and consideration and have a great day. Bye bye guys.