Javier - Building Manager at SICSA and Founder of JapiDogs

Experienced in overseeing building operations, maintenance, security, and tenant relations to ensure optimal facility performance.

Skilled in delivering bilingual support across multiple channels, enhancing customer satisfaction and loyalty.

Proficient in assisting construction projects, managing logistics, and maintaining detailed records for effective project execution.

Founded and managed a successful pet boarding business, developing marketing, logistics, and client relationship skills.

Directed operations for 2 condominium towers, overseeing maintenance, security, staff, and amenities (gym/pool)., Implemented preventive maintenance and supervised structural checkups, ensuring tenant safety., Handled emergencies and maintained clear communication with residents.

Provided bilingual support (EN/ES) via calls, chats, and emails., Managed sales, refunds, and order tracking, consistently meeting performance metrics., Strengthened customer loyalty by delivering efficient and empathetic solutions.

Assisted in construction project development with site visits and technical support., Optimized material and logistics processes, contributing to cost reduction., Maintained detailed records and collaborated on project bidding.

Established and operate a successful dog boarding business, managing logistics, marketing, and client service., Developed strong expertise in animal care and behavioral connection., Built a steady client base through trust, reliability, and empathy.