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Javier
Customer and Data Analyst with diverse multilingual communication skills
Contacto
Competencias
Handled customer complaints and account management in multilingual environments.
Provided medical interpretation and document translation to facilitate clear communication.
Managed survey data, systematized qualitative data, and created performance reports.
Made calls and scheduled appointments within the insurance sector to promote services.
Communicated effectively in English, German, Spanish, and Portuguese in various professional roles.
Educacion
Idiomas
Resumen
Experienced in client relations, interpretation, and data management across healthcare, insurance, and consultancy sectors.
Logros Clave
- Supervised team operations and reviewed financial details for clients at Telus International
- Interpreted complex medical conversations with speed and accuracy in medical settings
- Contributed to utility program management and qualitative data systems at Profesionales del Desarrollo
Experiencia
Sales representative/Appointment setter
Making calls and setting appointments for warm and cold leads within the Insurance company areas (Specifically workers comp) where my job was to offer our services to certain businesses, so in the end we can setup an appointment with one of our experts to discuss further down how the business can better take advantage of our services.
OTP Medical interpreter
Interpreted a range of conversations with speed and precision, including medical exams, diagnoses, and visits, gaining a thorough understanding of local slang within the medical field.
Customer Service Specialist
On top of my regular duties, I took on new responsibilities, including supervising our team, holding one-on-one meetings with clients to review financial details on their accounts, Investigating unusual or new issues that came up during software updates, and creating weekly reports for our Team Lead on our team KPIs.
Customer Service rep
Took care of customer complaints through email, chat, and phone promptly as a multilingual agent (English, German, and Spanish). Also offered easy-to-follow troubleshooting help for clients, and assisted customers with managing their accounts.
Data analyst
Throughout my years working them, I’ve contributed to various consultancy projects, collaborating in the management of utility programs to develop surveys, systematize qualitative evaluation data, and design and format user-friendly manuals. I’ve also played a key role in facilitating clear communication by handling document translation and supporting interpretation efforts as needed.