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Javier
Case Manager & Therapist with 3+ years in healthcare and social services
Contacto
Competencias
Performed patient screening, therapy, and follow-up treatments in hospital and clinical settings.
Managed inmate paperwork, work authorization, and employment assistance, supporting rehabilitation efforts.
Addressed customer inquiries and resolved concerns effectively in the banking sector.
Fluent in Spanish and English, facilitating communication across diverse populations.
Applied crisis intervention skills in social services and customer support environments.
Educacion
Idiomas
Resumen
Dedicated case manager and group therapist with skills in mental health, social services, and customer support. Bilingual in English and Spanish, adept at client engagement, documentation, and crisis intervention. Proven track record of supporting diverse populations and improving client outcomes.
Logros Clave
- Provided diverse individual and group therapy sessions to varied age groups, supporting mental health and well-being.
- Assisted inmates with paperwork, employment, and health appointments, facilitating their reintegration and employment opportunities.
- Handled customer inquiries in a banking environment, demonstrating effective de-escalation and communication skills.
Experiencia
CASE MANAGER AND GROUP THERAPIST (INTERN)
Provided individual brief therapy and group therapy to patients from different group ages (teens, adults, and elders)., Provided follow-up treatment to patients., Conducted patient screening to determine appropriate treatment., Fulfill needed documentation for patient’s record.
CASE MANAGER - EMPLOYMENT SPECIALIST (INTERN)
Provided follow-up to prison inmates regarding in a holistic manner., Worked with processing paperwork to authorize working, health appointments and weekend passes., Revised and assisted inmates with keeping up-to-date paperwork regarding when to allow them to work (i.e. personal documentation,...
CALL CENTER AGENT
Take customer calls and provide accurate, satisfactory answers to their queries and concerns related to the housing market., De-escalate situations involving dissatisfied customers by engaging in active listening, offering patient assistance and support., Direct calls to real estate brokers to...