Versatile professional with over a decade of experience in customer support, sales, and language education. Adept at managing client relationships, leading teams, and designing engaging curricula. Passionate about community engagement and continuous learning.
Extensive experience in client support, complaint resolution, and personalized service delivery.
Proven ability to develop sales strategies, manage client relationships, and increase revenue streams.
Skilled in curriculum design, interactive teaching methods, and bilingual education for diverse learners.
Experienced in coordinating educational teams and managing academic projects successfully.
The Knife SteakHouse-Bar
Bar tender y Asistente de Gerencia del Restaurante.
CASs Corp Telemarketing
ventas de productos Via telefónica. recepción de llamadas. Servicio al Cliente en Ingles.
D & B Tile
Seguimiento personalizado a los diferentes clientes de la empresa. dándoles soporte en las areas de Servicio al cliente. quejas y reclamos.. Visitas a las diferentes tiendas de los clientes de la empresa localizadas en toda el area del sur de la Florida.
FUNDACIÓN COLOMBIA EN PAZ- FUNCOLPAZ
Proyectos de Concientización en Colegios de Bajos recursos en veredas en de la región de Santander.. Clases con enfasis en Artes y Déportes para prevención de Drogas en menores de Colegios de las comunas 3 y 5 de la Ciudad de Bucaramanga.
Psicología
TESOL -Teaching English for Speakers of Other Languages
Please record a video speaking in English about your experience, okay? I work in the United States in a company called the MBTILE, where I was a logistic coordinator. I didn't start there, I started at the warehouse, basically, and then I upgrade to logistic coordinator, a job that I had the opportunity to maintain communication with customers and providers, and allowed me to travel across the United States visiting some customers and providers as well. It was a very enrichment experience because I learned a lot about how this area of business is made, and how to deal with customers, how to deal with providers, how to maintain the balance between these two in order to make the company grow, and as well my personal growth as a professional.
What experience do you have with dispatch software or similar tools? Have you have used them to improve communication or efficiency? Yeah, I have used plenty of different software for dispatch, and yeah, you just get used to it, study it, practice it, and you will master it. I'm very familiar with computers and software, so I learn really fast.
Tell us about a challenge you faced while coordinating deliveries or pickups. Well, the challenge is because you are between the customer and the client, for example, the provider. So it's a matter of coordinating between those two in order to fulfill the expectations from the customer and the provider. Like you have to be very polite, very accurate with the information, with the times, because usually people want to know the real information. So basically, it's that, just telling the real information in a better way, in the best way for the customer or the provider.
Describe a time when you successfully managed multiple dispatch requests. I remember when I was working in the MBTILE. I was working as a logistic coordinator. I have multiple dispatch requests. Well, usually what I did was just uh manage every company in our systems, just do it with a lot of patience and how the company tell us to handle these type of uh requests from all the logistic um dispatchers. So it's just uh it's a matter of follow the the instructions given by the company and have a lot of patience and even work a little, some extra hours as well to finish the activities.
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ACCEDO COLOMBIA
Sutherland
My name is Javier from Colombia. I'm characterized by a strong sense of belonging, fulfilling my duties with honesty, responsibility, and consideration for the commitment I have made. I possess teamwork skills, the ability to work under pressure, excellent interpersonal skills, adaptability to change, and a capacity for self-learning. I have experience in customer service roles, focused on achieving objectives in various sectors.
